🔒 Privacy Policy

Last Updated: February 5, 2026

Welcome to Htaldark ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services for food, grocery, and pharmacy delivery in Morocco.

Please read this privacy policy carefully. By using the Htaldark app, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and profile picture when you create an account
• Authentication Data: Login credentials, including data from social login providers (Google, Facebook, Apple Sign-In)
• Delivery Addresses: Home, work, or other addresses you save for deliveries
• Payment Information: Payment method preferences (Cash on Delivery, digital payments)
• Order History: Details of your past orders, including items, restaurants, and delivery information
• Communications: Messages sent through our in-app chat with delivery drivers or customer support

1.2 Automatically Collected Information

When you use our app, we automatically collect:

• Location Data: Precise location (GPS) to show nearby restaurants and track deliveries. We only access your location when you grant permission and the app is in use.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: App features you use, pages viewed, and interactions within the app
• Push Notification Tokens: To send you order updates and promotional notifications

1.3 Information from Third Parties

We may receive information from:

• Social Media Platforms: When you sign in using Google, Facebook, or Apple, we receive your name, email, and profile information as permitted by your privacy settings
• Restaurant Partners: Information about menu items, availability, and order fulfillment

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process and deliver your orders, show nearby restaurants, and enable communication with delivery drivers
• Account Management: Create and manage your account, authenticate your identity, and maintain your preferences
• Order Tracking: Provide real-time updates on your order status and delivery location
• Customer Support: Respond to your inquiries, resolve issues, and improve our services
• Personalization: Recommend restaurants and items based on your preferences and order history
• Communications: Send order confirmations, delivery updates, and promotional offers (with your consent)
• Safety and Security: Detect and prevent fraud, abuse, and security incidents
• Analytics: Understand how users interact with our app to improve functionality and user experience
• Legal Compliance: Comply with applicable laws and regulations

3. Third-Party Services

We use the following third-party services that may collect and process your data:

3.1 Firebase (Google)

• Firebase Analytics: To understand app usage and improve user experience
• Firebase Crashlytics: To identify and fix app crashes and errors
• Firebase Cloud Messaging: To send push notifications about orders and promotions
• Firebase Authentication: To securely manage user sign-in

Privacy Policy: https://firebase.google.com/support/privacy

3.2 Google Maps

We use Google Maps to display restaurant locations, calculate delivery routes, and enable address selection.

Privacy Policy: https://policies.google.com/privacy

3.3 Facebook SDK

Used for Facebook login functionality and analytics.

Privacy Policy: https://www.facebook.com/privacy/policy

3.4 Google Sign-In

Allows you to sign in using your Google account.

Privacy Policy: https://policies.google.com/privacy

3.5 Apple Sign-In

Allows you to sign in using your Apple ID.

Privacy Policy: https://www.apple.com/legal/privacy

4. Data Sharing and Disclosure

We may share your information with:

• Restaurant Partners: Your order details to fulfill your requests
• Delivery Drivers: Your name, delivery address, and phone number to complete deliveries
• Service Providers: Third-party companies that help us operate our services (payment processors, cloud hosting, analytics)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide you services
• Required by law or for legitimate business purposes

Order history and transaction records are retained for a minimum of 5 years for legal and accounting purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication mechanisms
• Regular security assessments
• Access controls and authentication for our systems

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

You can access your personal information through your account settings or by contacting us.

7.2 Correction

You can update your account information at any time through the app's profile settings.

7.3 Deletion

You can request deletion of your account and personal data by:

• Going to Profile → Settings → Delete Account in the app
• Contacting us at the email below

Upon deletion request, we will delete your personal data within 30 days, except for data we are required to retain by law.

7.4 Location Permissions

You can enable or disable location services through your device settings. Note that disabling location will limit app functionality.

7.5 Push Notifications

You can opt out of push notifications through your device settings or app notification preferences.

7.6 Marketing Communications

You can opt out of promotional communications through app settings or by clicking "unsubscribe" in our emails.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover that we have collected information from a child under 16, we will delete it immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Morocco, including countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending a notification through the app for significant changes

11. Contact Us

12. Consent

By using the Htaldark app, you consent to the collection and use of your information as described in this Privacy Policy.

© 2026 Htaldark. All rights reserved.